3/24/2024 0 Comments Incident priority matrixAWS Incident Detection and Response is an add-on to Enterprise Support that offers 24x7 proactive monitoring and incident management for selected workloads. Interoperability and configuration guidance and troubleshootingĪccess to AWS Incident Detection and Response for an additional fee. Proactive support in managing billing, including proactive cost optimization, FinOps support, cost analysis, and prioritized answers to billing questions White-glove (Concierge) access to billing issues Unlimited cases and unlimited contacts (IAM supported)Ģ4/7 phone, web, and chat access to Cloud Support Engineers AWS Countdown Premium is available as a monthly subscription for an additional fee.Ī pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS expertsĭesignated Technical Account Manager (TAM) to provide consultative architectural and operational guidance delivered in the context of your applications and use-cases to help you achieve the greatest value from AWSįull set of checks and prioritized recommendations curated by your AWS account team with AWS Trusted Advisor Priorityīusiness hours** web access to Cloud Support Associates AWS Countdown Premium is available as a monthly subscription for an additional fee.Īccess to proactive reviews, workshops, and deep divesĪWS Countdown is included with Enterprise Support. Recommended if you have business and/or mission critical workloads in AWSīusiness-critical system down: < 30 minutesīusiness/Mission-critical system down: < 15 minutesĪnnual Consultative review and guidance based on your applicationsĬonsultative reviews and guidance based on your applicationsĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupportĪccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupportĪWS Countdown Premium is available for Business Support customers as a monthly subscription for an additional fee.Īccess to Support Automation Workflows with prefixes AWSSupport and AWSPremiumSupportĮnterprise On-Ramp customers receive one engagement of AWS Countdown each year at no cost. Recommended if you have production and/or business critical workloads in AWS Minimum recommended tier if you have production workloads in AWS Recommended if you are experimenting or testing in AWS
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